Covid-19 Update

CORONAVIRUS SERVICE UPDATE

In light of the development of the coronavirus issue, please refer to this page to keep up to date with what we are doing to maintain our service to you while protecting the health and safety of our staff in according with government directives. Thank you for your help and understanding in these exceptional times.

Practical information

Barnes & Sherwood have a robust business continuity plan in place to maintain our services and continue to deliver our advice and guidance, despite the current circumstances. Much of our work is undertaken while at home, but we do attend our London office when this is necessary. This has meant some operational changes but those should not affect clients in any way.

While home working is in place, the most effective way to contact us is by mobile phone (leaving a voicemail if we are on another call), by text or email. We are now implementing a video conferencing facility and if you would like a video appointment, please ask and we will send you details.

To maximise our ability to process instructions and avoid postal delays we would ask that you:

• Send an email whenever possible to place instructions, quoting your mobile phone number so we can confirm this with a call before proceeding.
• Send monies by bank transfer and we can provide the specific details you need.
• Use scanned, photographed or pdf copies of documents rather than originals unless otherwise directed.

Postal Delivery

Due to the coronavirus, please note there are considerable delays and variability in delivery of Royal Mail post to us. On some days we do not receive any post and on others a large volume.

Therefore, we strongly recommend that you do not rely on the post at this time and send emails with attachments wherever possible.

Although our staff are now working from home we are keeping on top of our processing. However, to help us to remain efficient please send an email if you are concerned that something might have been lost in the post.

Coronavirus (Covid 19) Online and Email Scams

Cybercriminals are taking advantage of the Coronavirus pandemic by sending emails claiming to be from legitimate organisations or from departments within our organisation with information about Coronavirus. Please be mindful of attachments and links in the messages you receive.

The emails often ask you to open an attachment or click a link to see the latest statistics, advice or other guidance. If you click on the attachment or embedded link, you’re likely to download malicious software onto your device.

The malicious software (malware) could allow cybercriminals to take control of your computer, log your keystrokes, or access your personal information and financial data, which could lead to identity theft, data breaches and financial loss.

The UK government has sent out “text only messages” Any you receive claiming to be from the UK government mentioning payments or fines are false.

Fund Suspensions

Some property funds are being suspended by managers, however none of the funds recommended for Barnes & Sherwood clients are suspended. We can provide updated lists of fund suspensions if these are needed. Please ask. 

Thank you for your assistance and it’s our sincere wish that you, your family and those you work with are keeping well, in good spirits and looking forward to normal life again, as soon as possible.